Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Office Of Healthcare Integration

The Healthcare Integrator is a Registered Nurse who works directly for the Chief of Medical Staff who leads all Medical Management initiatives. Medical Management broadly defined means to establish programs or systems that improve clinical outcomes and manage rising healthcare costs. The three major components of our Medical Management program are our Case Management, Disease Management and Utilization management services. Our Medical Management team, in collaboration with the SGH and primary care managers, facilitate staff education, awareness and use of approved clinical practice guidelines, the standardization of care for defined patient populations and care coordination for complex patient care issues.

Contact Us

Phone

Healthcare Integrator:
575-572-7652
Case Manager:
575-572-7662/0154
Disease Manager: 
575-572-5267
Utilization Manager:
575-572-2336

Hours

Monday – Friday
7:30 a.m. – 4:30 p.m.
Open 8 a.m. – noon on AETC Family Days
Closed weekends, federal holidays, and until noon the third Wednesday of each month for training

Location

Check in at the Family Health front desk.

Don't forget to keep your family's information up to date in DEERS!