Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More. Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

49th MDG Patient Advocate
575-572-0812
BCAC/DCAO
575-572-5991

Hours

49th MDG Patient Advocate
Monday - Friday
7:30 a.m. - 4:30 p.m.
 
BCAC/DCAO
Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

49th MDG Patient Advocate
Second Floor, TOPA Dept, Room 2A01
 
BCAC/DCAO
Second Floor, TOPA Dept, Room 2D05
Don't forget to keep your family's information up to date in DEERS!