Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Outpatient Records

We provide medical record copies, release of information and in and out processing.

Contact Us

Phone

575-572-4452
Fax 575-572-3172

Hours

Monday - Friday
7:30 a.m. - 4:30 p.m.
Closed weekends, family days, and federal holidays
Closed for training after 9:30 a.m. the third Wednesday of each month

Location

Building 23, Second Floor
(Check in at TRICARE front desk)

Don't forget to keep your family's information up to date in DEERS!