Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Tech. Sgt. Shelby Vande Zande, 49th Medical Group education and training flight chief, grabs equipment from a supply closet at Holloman Air Force Base, New Mexico, Jan. 27, 2023. The 49th MDG’s main goal in using the Medic-X program is implementing its training courses ensuring that both civilians and airmen working at the group can pitch in during dire situations. (U.S. Air Force photo by Airman 1st Class Isaiah Pedrazzini)

Feb. 6, 2023

49th MDG trains Airmen with Medic-X initiative

HOLLOMAN AIR FORCE BASE, N.M. — You may have heard of multi-capable Airmen working on the flight line and in aircraft hangars, here at the 49th Medical Group they’re training multi-capable medics to work in the clinic. Medic-X is a program implemented in the 49th MDG last year designed to train Airmen from different medical careers to provide life-saving measures in emergency situations and relief in daily operations.

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